Shipping & Returns

• Babyroad process and dispatch online orders daily, Monday to Friday.

• Depending on your location, orders are sent using Australia Post or various freight and courier companies.

• Freight on large, bulk orders such as cots or furniture outside the Perth metropolitan area can only be calculated once an order has been placed and you will be notified if necessary.
  
• Customers will be notified if their order is unable to be posted using Australia Post or local courier and futher charges may apply.
  

• We are unable to post furniture worldwide.

• Gift wrapping is available so please specify when placing your order. Large items may incur a small fee and you will be notified if necessary.

• Items out of stock at the time of purchase can, in extremely rare cases, take up to 12 weeks to be delivered. Customer special orders require a 50%, non-refundable deposit and you will be notified if this is the case. We endeavour to contact customers as soon as possible if an item is out of stock.

• An order confirmation is just that; confirmation that we have received your order. This is not a delivery report.

• Please be aware that the best efforts are made to contact customers regarding any issues or updates with orders. Some antivirus and email spam filters may record a false positive so always be sure to check these folders if you have not received any emails after placing your order.

• If all attempts fail to receive a reply from customers within 28 days, the order will automatically be removed from our system.  

• Estimated delivery time is for items currently in stock. There are many varying factors beyond the control of Babyroad that can delay orders reaching their destination once they have been dispatched.

• Credit Cards are not debited until orders are ready for dispatch, unless notified.

• Refunds on faulty products are to be returned at the customers expense accompanied by proof of purchase receipt, unless otherwise discussed.

If you have any further questions, please contact us.